EXECUTIVE

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       “Success in business, in many instances, comes as a result of the people you hire. We have been fortunate to be able to build a team of dedicated professionals who truly understand your business and know what it takes to keep it. For more than 25 years our team, many who have been with CLS for more than 10 years, have worked hard to deliver exceptional customer service, products and value. ”

Mike Cassin
President and Co-founder

Mike has been actively involved in the quick lube industry in Canada since 1979. Prior to co-founding Complete Lube Supply, Mike owned and operated multiple quick lube locations.

Mike began his quick lube career as a hands-on technician, which eventually lead him to managing
his own quick lube operation. Mike’s involvement in the industry has included consulting as well as developing and producing operational and procedural manuals.

Mike’s current responsibilities as President of Sales within Complete Lube Supply include overseeing
all aspects of sales along with program and product development.

“No business can succeed without customers. We truly value our customers and sincerely appreciate your loyalty and support. We are committed to developing long term relationships
with you and we can only do that by delivering excellence in everything we do.”

MANAGEMENT

David Hogg
National Operations Manager

David has been actively involved in the quick lube industry in Canada since 1984. Before joining
Complete Lube Supply in 1995, Dave owned and operated his own quick lube centre.

David’s experience includes the management of a full service carwash and multiple service
station sites. As Complete Lube Supply’s most senior employee, David’s responsibilities include
operational oversight of all company distribution centres, warehouse staff, inventory management
and purchasing.

“We strive to ship most orders the same day through both distribution centres.
All orders are carefully packed and double checked for accuracy. Our fill rate nation–wide
is over 98%. Together this equates to great service but we will not stop there. We will continue
to work diligently to ensure total satisfaction. Thank you for your continued support.”

           

Phillip Babcock
WAREHOUSE MANAGER, ALBERTA

“I have been with the company 15 years. I started as a picker/packer and I worked
my way up to management in that time. My duties include leading a great team who
are focused on ensuring our customers are looked after. I am excited for my future
and the future of the company. The relationships built with the people I work with and
the customers I serve will continue for a long time.”

SALES AND SUPPORT

Ernest Bresler
Accounts Manager, Alberta

Ernest Bresler has been actively involved in the quick lube industry in Canada since 1988.
Prior to joining the team at Complete Lube Supply in 1997, Ernest was employed by a major
quick lube chain as Operations Coordinator.

Ernest’s knowledge of the industry and of the Western Canadian market has allowed him to create significant opportunities and develop valuable and lasting relationships within our industry.

Ernest’s current responsibilities within Complete Lube Supply include management of all customer
accounts located within the province of Alberta.

“Complete Lube Supply is not only about great product it is also about what we do for you
after you purchase it. Having the experience, knowledge and ability to assist my clients with operations, business management, marketing and training adds a very valuable service not
offered by many companies. The “Complete” in our name was carefully chosen and we take
it seriously”

Adam Wiebe
Accounts Manager, Saskatchewan, Manitoba,
British Columbia

Adam has been actively involved in the quick lube industry in Canada since 2009. Prior to joining
the team at Complete Lube Supply in 2014, Adam was employed as a quick lube store manager
by a major quick lube chain.

Adam joined Complete Lube Supply in October 2014 and is Complete Lube Supply’s newest
team member. Adam is excited and eager to begin the challenge of business development
in his territory. His considerable industry experience and knowledge will serve him well.

Adam’s current responsibilities within Complete Lube Supply include management of all customer
accounts in the provinces of Saskatchewan, Manitoba and British Columbia.

“I am very excited to be joining the Complete Lube Supply team. As a previous customer,
I always felt appreciated and respected, and experienced the highest level customer service.
I believe Complete Lube Supply staff possess the knowledge, experience and enthusiasm
to exceed the expectations of our customers. I look forward in continuing this tradition and providing the central region with exceptional customer service.”

James Plant
Accounts Manager, Ontario West

James has been actively involved in the quick lube industry in Canada since 1994. Prior to joining
the team at Complete Lube Supply James was employed as a quick lube manager in Eastern
and Western Ontario.

James joined Complete Lube Supply in 2006 as an Accounts Manager. James is a tireless traveler
who with his hands-on approach continues to build relationships and complement Complete Lube
Supply’s fundamental business philosophy.

James’ current responsibilities within Complete Lube Supply include management of all customer
accounts in Western Ontario.

“All of us at Complete Lube Supply work very hard to deliver total customer satisfaction.
Through our combined experience and continued involvement in the industry, we have
gained valuable insight and understanding into the needs of our customers. This allows
us to assist you in many different ways. A special “thank you” to all my customers
for your trust, continued loyalty and for allowing us to be your business partner.
We appreciate and sincerely value our relationship”

CUSTOMER SERVICE

Jess Block
Senior Customer Service Representative

Jess has been actively involved in the quick lube industry in Canada since 1986. Prior to joining
the team at Complete Lube Supply Jess was a quick lube owner/operator in Ontario.

Jess joined Complete Lube Supply in 2004 as a Senior Customer Service Representative. Jess’ quick lube
experience, attention to detail and great people skills has made him very popular with customers.
Having the ability to relate to customers on an operating level allows Jess to “talk shop” with
customers. This translates to a quicker and more concise service process.

Jess’ current responsibilities within Complete Lube Supply include daily communications
with customers across Canada as it relates to order processing and technical support.

“We strive for excellence every day at Complete Lube Supply. Whether big or small we put
the same intense effort into every task we take on. We have many customers so this is
not always easy. Each customer is different with varying needs and expectations. We try to
structure our company in a way to be able to accommodate every customer and the way they operate. Listening and learning to be flexible is an ongoing practice and quite often the key
to a satisfied customer.”

Cesar Rios
Customer Service Representative

Cesar has been actively involved in the quick lube industry in Canada since 1990. Prior to joining
the team at Complete Lube Supply Cesar was employed with a major quick lube chain as a
technician and manager.

Cesar joined Complete Lube Supply in 2007 as a Customer Service Representative. He has proven
to be a valued member of our customer service team and a great addition to Complete Lube Supply.
Cesar’s current responsibilities within Complete Lube Supply include daily communications
with customers across Canada as it relates to order processing and technical support.

“The staff at Complete Lube Supply are a group of truly unique individuals and they are
a pleasure to work with. It was my dealings with CLS as a customer that first prompted me
to contact them for employment. They always were very professional, thorough,
knowledgeable and helpful; willing to go that extra “little bit” to keep me happy. The word “relationship” is often used around our office when referring to customers. I felt that deep
sense of relationship in the past and continue to do so.”

Contact us



Complete Lube Supply
careers
Phone: 1-800-461-0781
Fax: 1-800-511-6311
Email: info@completelube.com
 


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