EXECUTIVE

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       “Success in business, in many instances, comes as a result of the people you hire. We have been fortunate to be able to build a team of
        dedicated professionals who truly understand your business and know what it takes to keep it. For more than 20 years our team, many who
       have been with CLS for more than 10 years, have worked hard to deliver exceptional customer service, products and price.”

Mike Cassin
President and Co-founder

Mike has been actively involved in the quick lube industry in Canada since 1979. Prior to co-founding Complete Lube Supply, Mike owned and operated multiple quick lube locations.

Mike began his quick lube career as a hands-on technician, which eventually lead him to managing
his own quick lube operation. Mike’s involvement in the industry has included consulting as well as developing and producing operational and procedural manuals.

Mike’s current responsibilities as President of Sales within Complete Lube Supply include overseeing
all aspects of sales along with program and product development.

“No business can succeed without customers. We truly value our customers and sincerely appreciate your loyalty and support. We are committed to developing long term relationships
with you and we can only do that by delivering excellence in everything we do.”


MANAGEMENT

David Hogg
National Operations Manager

David has been actively involved in the quick lube industry in Canada since 1984. Before joining
Complete Lube Supply in 1995, Dave owned and operated his own quick lube centre.

David’s experience includes the management of a full service carwash and multiple service
station sites. As Complete Lube Supply’s most senior employee, David’s responsibilities include
operational oversight of all company distribution centres, warehouse staff, inventory management
and purchasing.

“We strive to ship most orders the same day through both distribution centres.
All orders are carefully packed and double checked for accuracy. Our fill rate nation–wide
is over 98%. Together this equates to great service but we will not stop there. We will continue
to work diligently to ensure total satisfaction. Thank you for your continued support.”


           

John Koutrouliotis
National Sales and Marketing Manager

John Koutrouliotis has been actively involved in the Canadian quick lube industry since 1985.
Before coming to Complete Lube Supply, John was a multi-site quick lube owner/operator.

John joined Complete Lube Supply in 1996 as a District Sales Manager and quickly put his hands-on experience to work. Over the past 20 years his work in the field along with his involvement within the
industry has helped promote positive change.

John’s current responsibilities within Complete Lube Supply include the oversight of Accounts
Manager training and development, product and program development, customer training programs
and all marketing.

“I feel truly fortunate to be able to get up every morning and look forward to going to work.
I think this speaks volumes of my colleagues at Complete Lube Supply, our vendor partners
and our valued customers. The days are always challenging and full of activity. Leaving at
the end of the day is always accompanied with a deep sense of accomplishment”


SALES AND SUPPORT

Ernest Bresler
Accounts Manager, Alberta

Ernest Bresler has been actively involved in the quick lube industry in Canada since 1988.
Prior to joining the team at Complete Lube Supply in 1997, Ernest was employedby a major
quick lube chain as Operations Coordinator.

Ernest’s knowledge of the industry and of the Western Canadian market has allowed him to create significant opportunities and develop valuable and lasting relationships within our industry.

Ernest’s current responsibilities within Complete Lube Supply include management of all customer
accounts located within the province of Alberta.

“Complete Lube Supply is not only about great product it is also about what we do for you
after you purchase it. Having the experience, knowledge and ability to assist my clients with operations, business management, marketing and training adds a very valuable service not
offered by many companies. The “Complete” in our name was carefully chosen and we take
it seriously”


James Plant
Accounts Manager, Ontario West

James has been actively involved in the quick lube industry in Canada since 1994. Prior to joining
the team at Complete Lube Supply James was employed as a quick lube manager in Eastern
and Western Ontario.

James joined Complete Lube Supply in 2006 as an Accounts Manager. James is a tireless traveler
who with his hands-on approach continues to build relationships and complement Complete Lube
Supply’s fundamental business philosophy.

James’ current responsibilities within Complete Lube Supply include management of all customer
accounts in Western Ontario.

“All of us at Complete Lube Supply work very hard to deliver total customer satisfaction.
Through our combined experience and continued involvement in the industry, we have
gained valuable insight and understanding into the needs of our customers. This allows
us to assist you in many different ways. A special “thank you” to all my customers
for your trust, continued loyalty and for allowing us to be your business partner.
We appreciate and sincerely value our relationship”


Adam Wiebe
Accounts Manager, Saskatchewan, Manitoba, Thunder Bay

Adam has been actively involved in the quick lube industry in Canada since 2009. Prior to joining
the team at Complete Lube Supply in 2014, Adam was employed as a quick lube store manager
by a major quick lube chain.

Adam joined Complete Lube Supply in October 2014 and is Complete Lube Supply’s newest
team member. Adam is excited and eager to begin the challenge of business development
in his territory. His considerable industry experience and knowledge will serve him well.

Adam’s current responsibilities within Complete Lube Supply include management of all customer
accounts in the provinces of Saskatchewan, Manitoba and the city of Thunder Bay, Ontario.

“I am very excited to be joining the Complete Lube Supply team. As a previous customer,
I always felt appreciated and respected, and experienced the highest level customer service.
I believe Complete Lube Supply staff possess the knowledge, experience and enthusiasm
to exceed the expectations of our customers. I look forward in continuing this tradition and providing the central region with exceptional customer service.”


CUSTOMER SERVICE

Jess Block
Customer Service Associate

Jess has been actively involved in the quick lube industry in Canada since 1986. Prior to joining
the team at Complete Lube Supply Jess was a quick lube owner/operator in Ontario.

Jess joined Complete Lube Supply in 2004 as a Customer Service Associate. Jess’ quick lube
experience, attention to detail and great people skills has made him very popular with customers.
Having the ability to relate to customers on an operating level allows Jess to “talk shop” with
customers. This translates to a quicker and more concise service process.

Jess’ current responsibilities within Complete Lube Supply include daily communications
with customers across Canada as it relates to order processing and technical support.

“We strive for excellence every day at Complete Lube Supply. Whether big or small we put
the same intense effort into every task we take on. We have many customers so this is
not always easy. Each customer is different with varying needs and expectations. We try to
structure our company in a way to be able to accommodate every customer and the way they operate. Listening and learning to be flexible is an ongoing practice and quite often the key
to a satisfied customer.”


Cesar Rios
Customer Service Associate

Cesar has been actively involved in the quick lube industry in Canada since 1990. Prior to joining
the team at Complete Lube Supply Cesar was employed with a major quick lube chain as a
technician and manager.

Cesar joined Complete Lube Supply in 2007 as a Customer Service Associate. He has proven
to be a valued member of our customer service team and a great addition to Complete Lube Supply.
Cesar’s current responsibilities within Complete Lube Supply include daily communications
with customers across Canada as it relates to order processing and technical support.

“The staff at Complete Lube Supply are a group of truly unique individuals and they are
a pleasure to work with. It was my dealings with CLS as a customer that first prompted me
to contact them for employment. They always were very professional, thorough,
knowledgeable and helpful; willing to go that extra “little bit” to keep me happy. The word “relationship” is often used around our office when referring to customers. I felt that deep
sense of relationship in the past and continue to do so.”


DISTRIBUTION

Ken McDonald
Distribution Centre Manager, Toronto

Ken has been involved in quick lube industry in Canada since 2003. Prior to joining the team at
Complete Lube Supply Ken was employed as a Service Technician with a quick lube chain in Ontario.

Ken joined Complete Lube Supply in 2006 as our Distribution Centre Manager in Toronto.
Since his arrival, Ken has witnessed a steady and significant increase in volume, organizing and
working with staff to accommodate the increased traffic.

Ken’s current responsibilities within Complete Lube Supply include day to day warehouse operations
which include overseeing all warehousing staff, the processing of orders and inventory control.

“Coming from the quick lube business, I know first hand what it meant to have the product
I wanted, when I needed it. Not having the right product on hand would equate to lost sales
and lost business. Complete Lube Supply always came through for me and I have not forgotten.
We do our very best to make sure our customers get what they ordered, accurate and on time.”


David Gilker
Distribution Centre Manager, Edmonton

Prior to joining Complete Lube Supply, David spent 25 years working in distribution within the
food sector and heavy-duty equipment parts. A decision to make a change led him to Complete
Lube Supply in November of 2012. His experience in warehousing, shipping/receiving
and logistics has proven a valuable asset in overseeing our busy Edmonton distribution centre.

David has implemented practices to help improve volume output and accuracy. The productivity
in the Edmonton distribution centre has experienced a healthy increase since David’s arrival.

David’s current responsibilities within Complete Lube Supply include day to day warehouse
operations which include overseeing all warehousing staff, the processing of orders
and inventory control.

“Though I am fairly new to the lube sector, I have always been a firm believer that the
customer comes first! Edmonton’s team is dedicated to shipping all orders quickly with
accuracy in an effort to support our customer as well as theirs!!!”


Contact us



Complete Lube Supply
Phone: 1-800-461-0781
Fax: 1-800-511-6311
Email: info@completelube.com

 


©2017 Complete Lube Supply
All rights reserved.